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educom | München

Sprachkurs "English for Meetings": Das Sprachtraining „English for Meetings“ behandelt zum Beispiel folgende Themen: Sending, accepting and declining invitations to meetings; Scheduling and changing meeting dates and times; Preparing for a meeting, e~g~ brainstorming, taking notes, preparing action points, etc~ Making small talk before the meeting and at breaks; Introducing oneself and one ‘s responsibilities; Listening actively and taking notes; Explaining and illustrating current situations and problems; Presenting arguments and reasons for and against actions or ideas; Agreeing and disagreeing politely, offering polite criticism; Making recommendations for the future, planning next steps; Asking and answering questions; Interrupting politely, dealing with interruptions; Summarizing, and presenting minutes of the meeting; Participating in teleconferences, practicing proper meeting etiquette. ‒ +

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English for Negotiations

educom | München

Sprachkurs "English for Negotiations": Im Sprachtraining „English for Negotiations“ werden beispielsweise folgende Themen trainiert: Greeting and introducing participants; Initiating the dialogue, introducing and changing topics; Establishing and justifying your position; Bargaining, find a mutually acceptable compromise; Making compromises without losing ground; Tying concessions to specific conditions; Interrupting politely yet firmly; Asking and responding to probing questions; Using diplomatic phrases, using vague or precise language; Reformulating negative points as positive statements; Incorporating idiomatic expressions for negotiating; Adapting your body language; sending the right non-verbal messages; Dealing with intercultural negotiations; Strategic use of active listening techniques. ‒ +

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English for Small Talk

educom | München

Sprachkurs "English for Small Talk": Die Weiterbildung „English for Small Talk“ beinhaltet unter anderem folgende Themen: „Breaking the ice", e~g~ starting a conversation with acquaintances and/or strangers; Introducing oneself, one ‘s company, and one ‘s responsibilities; Introducing new topics, changing the subject; Interrupting and joining a conversation smoothly and politely; Asking and reacting to questions; Selecting appropriate small-talk topics for different conversation partners; Adapting small talk to the context, e~g~ during a business lunch, on an airplane, waiting in line, etc~ Bringing up ‘delicate topics’ carefully and respectfully; Using formal and informal language; Avoiding typical gaffes and faux-pas; Using coping strategies for conversation challenges and difficulties; Adjusting body language and facial expressions; Incorporating small talk idioms and catchphrases into your conversation; Raising awareness of cultural differences. ‒ +

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English for Accounting

educom | München

Sprachkurs "English for the Accounting Department": Das Sprachtraining „English for the Accounting Department“ behandelt mitunter folgende Themen: Tracking, reporting, and summarizing income, expenses, flow of goods, debts and assets, etc~ Recording and reporting on all business transactions; Recording and reporting on all outpayments; Monitoring all incoming payments; Verifying and arranging payment of supplier invoices; Communicating with debtors, politely but firmly requesting payment; Evaluating and implementing changes in debt collection; Managing company assets; Recording and reporting on balance of trade, tax balance sheets, internal costs and activity accounting; Presenting financial statements and reports, describing numbers and Incorporating visual aids into presentations, e~g~ charts, tables, Reporting tax calculations; Communicating information clearly and accurately both internally and externally. ‒ +

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English for Finance and Controlling

educom | München

Sprachkurs "English for Finance and Controlling": Die Weiterbildung „English for Finance and Controlling“ trainiert folgende Themen: Reporting on evaluations of financial facilities; Discussing the evaluation, selection, and acquisition of investment projects and funds; Explaining the administration of cash funds, banking deposits, financial assets, etc. Presenting liquidity and profitability; risk management; Illustrating the planning, implementation, and operation of qualitative and quantitative control and feedback systems; Reporting the interpretation of test readings and results; Talking about the analysis of cost trends, preparation and presentation of financial reports on various elements, e.g. profits, profitability, profit margin; Preparing and presenting business development forecasts; explaining and recommending actions and measures; Describing the collection, structuring, and editing of data to prepare and safeguard decision-making processes; Summarizing and reporting on departmental budget plans; Comparing target performances; Presenting the analysis of target variants in cause and effect calculations; Discussing and evaluating cost-effectiveness calculations. ‒ +

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English for HR

educom | München

Sprachkurs „English for HR": Im Sprachtraining „English for Human Resources“ werden unter anderem folgende Themen behandelt: Planning personnel needs, e.g. taking stock of strengths and weaknesses, identifying and assessing current needs, developing job descriptions, describing job functions & qualification profiles, etc. Recruiting staff internally and externally; Designing recruitment advertising, job descriptions; Describing needs to headhunters, recruitment agencies, temp agencies, government employment bureaus, etc. Discussing and evaluating applicants; Scheduling and conducting interviews with applicants; Corresponding with individuals and agencies via emails, letters, etc. Recommending personnel assignments, reassigning staff to more appropriate positions; Organizing division of labor, formalizing departmental organization and processes; Processing and administrating personnel processes, e.g. maintaining employee files, processing wages and salaries, compiling statistics, developing personnel information systems, etc. Training and developing staff, e.g. selecting and coordinating training courses and further education, implementing incentive systems, coordinating career planning; Managing personnel, e.g. developing a warm company climate, managing conflicts, developing bonus systems, defining pay scale, etc.. ‒ +

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English for Purchasing

educom | München

Sprachkurs "English for Purchasing": Im Sprachtraining „English for Purchasing“ werden zum Beispiel folgende Themen behandelt: Discussing product specifications, qualities and standards, prices and conditions; Checking offers, negotiating prices and conditions, dealing with complex discussions on the telephone; Managing decision-making and damage control processes; Strategies and Concepts, Market Research, Delivery Channels; Speaking about purchasing policies; Discussing core elements of contracts; Environmental issues: Avoiding the purchase of products that are potentially harmful to the user, the public, or the environment; Leveraging purchasing power and reducing internal costs associated with the formal bidding process; Quality Management Systems: Maintaining high quality standards. ‒ +

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English for Sales

educom | München

Sprachkurs "English for Sales": Die Weiterbildung „English for Sales“ beinhaltet unter anderem folgende Themen: Presenting products/services to customers and potential customers; Demonstrating and explaining product/service features and functions, answering technical questions; Emphasizing unique qualities and advantages of the product/service; Making persuasive sales pitches, e.g. emphasizing how the product/service meets the customer’s needs, reduces costs or increases profits; Discussing the preparation of sales proposals and contracts; Negotiating sales, including special terms and conditions; Taking and changing orders and resolving problems; Describing follow-up visits to ensure customer satisfaction; Describing the management of product/service quality and its delivery; Presenting samples, catalogues, technical information, etc. to customers; Presenting sales statistics and preparing sales reports; Explaining past sales performance and presenting adjusted approaches to meet current sales targets; Maintaining a positive relationship with existing clients; Presenting analyses of product/service developments and customers’ changing needs; Presenting research and analyses of products/services and prices of Discussing traveling for business, using other business communication, e.g. telephone, email, etc. Networking at trade fairs, trade shows and conferences; Communicating with potential customers; Following up on all customer leads and referrals that result from sales activities; Meeting with and entertaining prospective clients. ‒ +

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English for Supply Chain Management

educom | München

Sprachkurs "English for Supply Chain Management": Das Sprachtraining „English for Supply Chain Management“ behandelt mitunter folgende Themen: Describing in detail the processes, systems and organizations involved in the movement and storage of raw materials, inventory and finished goods from the point of origin to the point of consumption; Presenting the design, planning, control and monitoring of supply chain activities (e.g. sourcing, procurement, logistics management, etc.); Discussing infrastructure-building and global performance measurement initiatives; Explaining customer requirements, efficiency improvement, and measures for removing bottlenecks; Communicating in coordination and collaboration activities with suppliers, intermediaries, service providers and customers; Describing the relevant characteristics of suppliers, production facilities, distribution centers, warehouses and customers; Answering questions regarding operating control, delivery schemes, modes of transportation, replenishment strategies, and transportation control; Communicating the quantity and location of inventory and differentiating between raw materials, WIP and finished goods; Presenting the distribution network configuration, the distribution strategy, inventory management and cash-flow; Discussing integration options for new products into capacity-managing activities; Explaining purchasing, contracting, planning and inventory decisions; Talking about transportation strategy; Negotiating settlement arrangements for damage cases at customer level; Talking about supply chain sustainability. ‒ +

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English for the Automotive Industry

educom | München

Sprachkurs "English for the Automotive Industry": Das Sprachtraining „English for the Automotive Industry“ behandelt mitunter folgende Themen: Describing phases of product development, e.g. strategic planning, design development, production engineering, and manufacturig; Explaining project support for device simulations, archetype and prototype manufacturing, testing, as well as accounting; Discussing the coordination of assembly belt production; Presenting the management of production phases, e.g. foundry, pressing, bodyshell work/carbody factory, paint-spray line, assembling components, montage, quality control, and distribution; Discussing the outsourcing of engineering tasks to external service providers, e.g. door and lid systems, etc. Explaining laws and regulations of technical production; Describing engineering standards and quality controlling; Explaining model portfolios for private and commercial autos; Presenting the development of sales organizations; Negotiating with suppliers concerning development, assembly and delivery of spare parts; Describing the expansion and maintenance of environmental awareness, reducing negative effects of production on environment by using energy-efficient products and resources, introducing and following efficient environmental management systems; Explaining production regulations for trailers, constructional systems and containers; Describing business and transport policies; Talking about new innovations and solutions, e.g. continuous developments in technique, motor, security and durability. ‒ +

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