Adept Events | Van der Valk Hotel, Utrecht
Achieving progressive levels of detail – working through scope, concept, and specification levels; Understanding the six enablers of a business process; A three-phase approach to completing a process-oriented project; A reading list. 2. Discovering your enterprise’s business processes; “Process areas” – families of related business processes; Depicting process areas with an “overall process map” or “process landscape”; The role of standard process areas such as “Customer Relationship Management”; Why top-down process identification often leads to incorrect results; A bottom-up method for process discovery; Beginning your analysis by clarifying terminology – a structured approach; Introduction to the major case study; Hands-on practice with process discovery – team work and group debrief. ‒
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