Management-Institut Dr. A. Kitzmann GmbH & Co. KG | Brüssel
The most important argumentation techniques for business use are shown. You refine your rhetorical skills in dealing with situations of argumentation. Both the factual and the emotional side of a conversation will be discussed. Participants will have the opportunity to review and optimize their own argumentative behaviour. Seminar content: Emotional and Interpersonal skills: How to control my emotions? How do I distinguish an unfair conversation partner? 3 strategies of self defense; Express or suppress anger? Identify personal strengths and weaknesses in conversation; Read intentions and fend manipulations. Taking the positive from the negative: Behavior in the case of unsophisticated objections; 3 strategies of self defense; The positive effect of contrary opinions; Read intentions and fend manipulations. ‒
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